Terms & Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, Email, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If you order products from our website for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order
Shipping And Handling
UK Standard Carriage
Free Delivery on all UK orders over £12.00 (inclusive of VAT)
Post Royal Mail 48 - 0.1KG - 2.00KG Currently free of charge(UK Only) however this may change so please don't assume this will apply to future orders. This can be upgraded to Royal Mail 24, prices available on checkout
RMSD 0.5KG - 10.00KG Guaranteed next day delivery before 1PM (Price from £7.50 To £27.50)
UPS 0.5KG Up- Next day UK mainland delivery, excluding off shore islands or Scottish Highlands (Price from £8.50 To £30.00)
UPS Am 0.5KG Up- Next day AM UK mainland delivery, excluding off shore islands or Scottish Highlands (Price from £12.50 Up)
UPS 10.30Am 0.5KG Up- Next before 10:30AM UK mainland delivery, excluding off shore islands or Scottish Highlands (Price from £16.50 Up)
UPS Standard Up to 5KG approximately (£18.00 GBP) Available for many European countries. Delivery times vary from 2-3 days up to 5-7 day. Please enquire for specific countries.
UPS Express saver available to all countries that we trade with. Prices vary depending on weight and country Zone. Prices start from (£20.00 GBP)
Exact prices and options will be shown on checkout
Collection in person, or arranging for a carrier of your choice to collect your goods on your behalf. In both cases we ask that you allow us time to prepare your order for collection, as large orders can take time to pick and pack.
We also ask that if you are arranging for your order to be collected that you inform us who will be collecting your parcel and give them your order number - this is a unique number allocated to every order.
All orders will be despatched same day if ordered before 4PM. If you require any parts sent same day after this time please call the sales line and we will endeavour to accommodate you.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
1. By visiting the website Hendersonbearings.co.uk, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to Hendersonbearings.co.uk, you agree to be bound by the following Terms and Conditions of Service. If you do not want to be bound by our Terms your only option is not to visit, view or otherwise use the services of Hendersonbearings.co.uk. You understand, agree and acknowledge that these Terms constitute a legally binding agreement between you and Hendersonbearings.co.uk and that your use Hendersonbearings.co.uk shall indicate your conclusive acceptance of this agreement. It is your responsibility to evaluate the accuracy, completeness or usefulness of any information available on or from this Site and to seek professional advice where appropriate. While we have made reasonable attempts to ensure that the information contained in this Site has been obtained from reliable sources, Hendersonbearings.co.uk is not responsible for any errors or omissions.
2. Provision of Services
You agree and acknowledge that Hendersonbearings.co.uk is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in it. Furthermore, you agree and acknowledge that Hendersonbearings.co.uk is entitled to provide services to you through subsidiaries or affiliated entities.
3. Proprietary Rights
You acknowledge and agree that Hendersonbearings.co.uk may contain proprietary and confidential information including trademarks, service marks and patents protected by intellectual property laws and international intellectual property treaties. Hendersonbearings.co.uk authorizes you to view and make a single copy of portions of its content for offline, personal, non-commercial use. Our content may not be sold, reproduced, or distributed without our written permission. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.
4. Submitted Content
When you submit content to Hendersonbearings.co.uk you simultaneously grant Hendersonbearings.co.uk an irrevocable, worldwide, royalty free license to publish, display, modify, distribute and syndicate your content worldwide. You confirm and warrant that you have the required authority to grant the above license to Hendersonbearings.co.uk.
5. Termination of Agreement
The Terms of this agreement will continue to apply in perpetuity until terminated by either party without notice at any time for any reason. Terms that are to continue in perpetuity shall be unaffected by the termination of this agreement.
6. Disclaimer of Warranties
You understand and agree that your use of Hendersonbearings.co.uk is entirely at your own risk and that our services are provided "As Is" and "As Available". Hendersonbearings.co.uk does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the Hendersonbearings.co.uk website, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.
7. Limitation of Liability
You understand and agree that Hendersonbearings.co.uk and any of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not be limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information. The above limitation shall apply whether or not Hendersonbearings.co.uk has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed the liability of Hendersonbearings.co.uk is limited to the greatest extent permitted by law.
8. External Content
Hendersonbearings.co.uk may include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that Hendersonbearings.co.uk is not responsible for and does not endorse any advertising, products or resource available from such resources or websites.
You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province or territory determined solely by Hendersonbearings.co.uk to resolve any legal matter arising from this agreement or related to your use of Hendersonbearings.co.uk. If the court of law having jurisdiction, rules that any provision of the agreement is invalid, then that provision will be removed from the Terms and the remaining Terms will continue to be valid.
10. Entire Agreement
You understand and agree that the above Terms constitute the entire general agreement between you and Hendersonbearings.co.uk You may be subject to additional Terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material.
11. Changes to the Terms
Hendersonbearings.co.uk reserves the right to modify these Terms from time to time at our sole discretion and without any notice. Changes to our Terms become effective on the date they are posted and your continued use of Hendersonbearings.co.uk after any changes to Terms will signify your agreement to be bound by them.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44(0)1425 477787 (International +44 +44(0)1425 477787) or fax us on +44(0)1425 478883 or write to us at Crow Arch Lane Ringwood Hampshire BH24 1NZ United Kingdom
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery unless Henderson Bearings are at fault. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition, and in their original sealed packaging.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.